Front Desk Officer​/Receptionist

Primary Responsibilities

• Assists in maximizing room sales and revenue
• Prepares guest name lists
• Prepares for guest arrivals and departures
• Greets and addresses guests by name upon their check‐in and check‐out
• Assists guests while they are registering
• Assists guests with transportation arrangements, luggage, payment, etc.
• Escorts guests to their rooms
• Informs Guest Service Attendants of guests room number
• Shows the room features and facilities to guests
• Assists and follows up guests requests and inquiries
• Recommends F amp B outlets and entertainments in the hotel to guests
• Briefs next shift personnel to hand over at the end of the shift
• Provides information, directions and service based on the hotel standards and policies
• Operates the Business Center in providing secretarial service and handles all requested documents and information
• Ensures a prompt delivery of mails and messages
• Is familiar with all cashier policies credit cards traveler cheques currencies as well as foreign exchange
• Controls and distributes guest room keys
• Strictly follows hotel and company standards and policies
• Informs management regarding guest feedback or any unusual events
• Is familiar with the emergency procedures of the hotel
• Performs other duties as assigned by Shift Manager or FO Manager

• Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel s expectation
• Conducts daily briefing and de‑briefing in the absence of the immediate supervisor
• Recommends corrective actions for unfavorable variances in job standards and budget commitment
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business
• Establishes two‑way communication within and related departments
• Communicates effectively with guests subordinates immediate supervisors and other section heads
• Prepares volume of business counts and revenue report for the concerned section
• Attends briefing and departmental meetings or as assigned by supervisor
• Manages time effectively by meeting deadlines on time
• Administers personnel action on leaves, overtime requests, disciplinary actions and commendation as assigned by supervisor
• Identifies and solves problems in a professional manner
• Assists others to ensure the operation is run smoothly and effectively

• Keeps and understands the job description of all positions in the department and be able to perform the task as required
• Keeps and understands policies of the department well and can guide others to perform the job well
• Recognizes good quality products and presentation
• Checks and improves all service standards established by the company
• Supervises staff activities to maximize revenue and minimize costs
• Provides assistance to the staff when required during peak periods
• Maintains grooming standards for all personnel
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency
• Manages wastes by reducing and recycle the wastes
• Change staff behavior to carefully use all resources
• Knows the requisition point and par stock of products used in the department such as guest supplies paper supplies etc.

• Communicates effectively with guest clients business partners and staff
• To be a good sales person to promote hotel s image and businesses
• Participates community projects or activities in order to promoting the hotel s image and cooperation to improve community relationship

• Coaches and counsels all staff when applicable
• Evaluates objectively the performance of staff in his her responsibilities
• Provides training to all staff in his her department regularly
• Motivates staff to grow within the company
• Develops him herself to be better supervisor manager at all times

• Reports to Unit Manager concerned
• Directs and supervises activities of subordinates
• Coordinates with all concerned personnel to ensure that all activities are accomplished

• Continuous learning through own IDP
• Any other duties as may be assigned by the superior

• Represents Dusit s brand and its values at all times
• We will establish relationships and foremost and…