Housekeeping Supervisor

Overview

We are currently seeking passionate and dynamic guest-focused housekeeping professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

This position is based at Park Rotana & Park Arjaan Abu Dhabi.

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to ensure cleaning is adequate, supplies in room meet the standard, and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

• Diploma or vocational training in hospitality with previous supervisory experience within the Housekeeping Department of a hotel
• Good command of written and spoken English, strong interpersonal and problem-solving abilities
• Computer literacy and previous experience with Opera is an advantage

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results