Reservation Manager

City:
Abu Dhabi Salary: 4000 - 7000 AED

Career Level:

Senior Level Type:
Full-time Domain:
Hotel Operations Presence:
On site

Lead the Reservations Department as the Head of Department, overseeing daily operations, team performance, and service standards.

Report directly to the GM on booking pace, department KPIs, demand trends, and system performance.

Ensure operational compliance with Wyndham standards, especially rate code usage, reservation accuracy, and customer service delivery.

Train and supervise team members in upselling, accuracy, and communication standards.

Minimum 2–3 years in hotel reservations or revenue-related roles.

Proven proficiency in:

• Syn Xis CRS (rate loading, restrictions, inventory)
• Channel manager operations with two-way connectivity

• Growth strategies

Syn Xis

• Accountability
• Leadership
• Staff accommodation

This job posting is for a position at a hotel that is owned and operated by an independent franchisee.

Franchise Hotels are hotel properties operated by Wyndham Hotels & Resorts on behalf of a third-party owner who are the actual employer.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms, and conditions of employment, and have independent policies and procedures.

All decisions regarding employment with a franchisee are at the discretion of the franchisee, and not of Wyndham Hotels & Resorts.

If you apply for this position, you will be applying for a position with a hotel owned and operated by an independent franchisee, not by Wyndham Hotels & Resorts.