Guest Relations Agent - Yas

Guest Relations Agent Responsibilities

• Deliver a warm welcome:
  Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out:
  Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge:
  Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services:
  Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests:
  Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.