Guest Service Agent

The Receptionist will manage front desk operations, delivering exceptional guest service in a dynamic hospitality environment. Responsibilities include providing courteous assistance to guests, supervising staff, and handling administrative tasks with efficiency.

• Greet and welcome visitors, clients, and guests in a professional manner.
• Handle guest check‑ins, check‑outs, room reservations, requests, changes and cancellations.
• Process payments, verify and adjust reservations, and ensure accurate transaction records.
• Answer and direct incoming calls, manage multi‑line phone system, and direct inquiries to appropriate departments.
• Maintain guest records, manage scheduling, appointments, meetings, and travel arrangements.
• Ensure cleanliness and presentation of all public areas including reception rooms, lobbies, corridors and washrooms.
• Handle guest and internal complaints and inquiries courteously and efficiently.
• Assist in the delivery of guest services for special events and VIP guests.
• Support health‑and‑safety protocols, monitor safety and security of guests.

• Minimum 2–3 years of front desk or reception experience in hospitality (hotel, resort, corporate setting).
• Experience in a luxury service environment (5‑star hotel or premium corporate setting) preferred.
• Excellent oral and written communication skills; proficiency in English required, additional language such as Arabic a plus.
• Strong organizational and time‑management skills with ability to multitask in fast‑paced environments.
• Ability to work flexible hours, including afternoons and part‑time shifts.
• Customer‑focused mindset, professionalism, and strong problem‑solving skills.