Duty Manager

Job Description

• Manage and supervise all tasks of staff to ensure guests receive prompt, cordial attention and personal recognition
• Assist the Front Office Manager in all aspects of duties
• Ensure repeat guests and other VIPs receive special attention and recognition
• Control room availability, room types, accuracy of room count and rate categories
• Maximize occupancy, revenue & average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to
• Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Developed and executed training programs for staff, enhancing service consistency and team performance, contributing to improved guest satisfaction and service consistency
• Verifying daily loyalty program points using Hotel Link and ACDC platforms, ensuring all eligible guests receive their points and making adjustments as necessary
• Ensured full brand compliance through regular audits, SOP enforcement, and ongoing team coaching to maintain operational standards
• Acted as the main escalation point for guest issues, ensuring timely resolution of complaints and maintaining high guest satisfaction scores
• Train, guide & support the team in providing outstanding guest welcoming and experiences

• Good organisational skills
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills
• Previously working in Accor is a plus
• Knowledge of Opera property Management System
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a self‑starter, coach & mentor who can motivate the team to perform their best

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Role Level: Not Applicable
Work Type:
Full-Time
Country:
United Arab Emirates
City:
Abu Dhabi
Company Website:
Job Function:
General Management
Sector:
Other