Saikind Lead Hostess Job Abu Dhabi area,UAE/Dubai,Hospitality / Hotel / Catering

The Saikind Lead Hostess is the first and last point of contact with the guest upon entering or exiting the restaurant. She is the first and last impression the guest will have of the outlet and, because of that, is an integral part of guest satisfaction including

Responsibilities

Lead and train Hostesses to perform their tasks smoothly and properly

Seat guests promptly at a table pre-set for the number in the party and according to guest preference

Set up host hostess stand, review guest reservation book, and make recommendations as to the set‑up of the room; maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards

Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service

Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently

Inspect and maintain daily menus to ensure quality, condition, and appearance while developing a complete working knowledge of all menu items and daily specials

Work harmoniously and professionally with co‑workers and supervisors

Communicate with guests and employees using a positive and clear speaking voice; listen to understand requests, respond with appropriate actions, and provide accurate information

Standard Duties

Provide a friendly and professional service that always exceeds guests' expectations

Ensure you read the hotel’s employee handbook and have an understanding of and adhere to the hotel’s rules and regulations and, in particular, the policies and procedures relating to fire, hygiene, health, and safety

Undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position

Report for duty punctually wearing professional attire; maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards

Comply with local legislation as required

Maintain good working relationships with your colleagues and all other departments by working by the Golden Rule

Respond to any changes in the division as dictated by the needs of the industry, company, or hotel

Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments or areas if required to meet business demands and guest service needs

Conduct and attend training sessions as outlined

Wear hair restraint, hat, gloves to complete assignment within the kitchen areas

Be able to obtain any required food handling and/or sanitation certifications required by local or state agencies

Perform other tasks or projects as assigned by the Saikind Floor Manager, Saikind Beverage Director, Asst Director of F&B, and Hotel Manager

Qualifications

A minimum of at least 1 year of experience in a similar role in a luxury brand
An outgoing personality and a can‑do approach to an assigned task
High level of understanding and knowledge of food and/or wine
Proficient in English (speaking, reading, writing)
Excellent interpersonal, verbal, and written communication skills

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