Guest Service Agent​/Receptionist at Inn

About Us

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. We look for people who are friendly, welcoming, and genuinely care about making every guest’s stay memorable. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

As the first Holiday Inn hotel in Abu Dhabi, our location is at the heart of the capital’s business and cultural district—just minutes from ADNEC and the iconic Sheikh Zayed Grand Mosque. With modern accommodation, vibrant dining venues, flexible meeting spaces, and genuine hospitality, we deliver premium comfort and exceptional guest experiences to both business and leisure travellers.

As a Guest Service Agent / Receptionist, you will be the face of the hotel, creating exceptional first and lasting impressions by delivering warm, professional, and efficient service throughout every stage of the guest journey. You will be responsible for ensuring seamless arrival and departure experiences, responding promptly to guest requests, and providing personalized service that reflects the Holiday Inn brand standards.

Working closely with all hotel departments, you will contribute to guest satisfaction, operational excellence, and memorable stays.

• Welcome guests with genuine hospitality and provide efficient check‑in and check‑out services.
• Handle room reservations, guest registrations, billing, cashiering, and payment transactions accurately.
• Respond promptly and professionally to guest enquiries, requests, and concerns, ensuring timely resolution and guest satisfaction.
• Promote hotel facilities, services, dining outlets, and IHG One Rewards to enhance the guest experience and maximise revenue opportunities.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure all guest needs and special requests are fulfilled.
• Maintain accurate guest profiles, reservation details, and Front Office records using the hotel’s Property Management System.
• Assist in room allocation, upgrades, and upselling opportunities while maximising occupancy and revenue.
• Ensure compliance with IHG brand standards, hotel policies, cash handling procedures, and health and safety requirements.
• Prepare daily reports, balance cashier transactions, and complete shift handovers accurately.
• Maintain a professional appearance and contribute to a welcoming, clean, and organised Front Office environment at all times.

The ideal candidate must meet the legal requirements to work in the UAE and should possess the following qualifications, technical skills, and experience:

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 1–2 years’ experience as a Guest Service Agent, Receptionist, or Front Office Associate, preferably in a four‑star or five‑star hotel.
• Excellent command of spoken and written English; knowledge of Arabic or any additional language is an advantage.
• Experience using Opera PMS or a similar Property Management System is preferred.
• Strong communication, interpersonal, problem‑solving, and customer service skills.
• Ability to work flexible shifts, including weekends, public holidays, and overnight shifts.

Competitive salary, free duty meals, health insurance, accommodation, uniform, significant room discounts, and comprehensive training to support your development.