Lobby Ambassador; Arabic Speaker - Yas

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

As a Lobby Ambassador (Arabic Speaker), you’re not just ensuring a positive first impression and seamless lobby experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
• Anticipate guests needs, handle enquiries and complaints promptly and efficiently.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON guidelines.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
• Ensuring self is well groomed at all times. Luxury in self-image and service delivery is to be applied at all times.
• Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
• Making sure Stay Experience Score is always above target with Overall Experience meets MTD/YTD Target.
• To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
• Welcoming and greeting guests in the Lobby, ensuring Guests feel welcome and delivering the WOW service to every guests handled.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
• Involving in the Hilton Experience for guests celebrating moments with us.
• Investigate and resolve customer complaints in person, on the phone, and via mail.
• Going through Daily VIP Reports and ensuring VIPs are greeted and sent off well. All information are to be shared with relevant department.
• Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.
• To be aware of daily Events and its VIP Guests arrival.
• Serve your role and Team in an environmentally conscious manner.
• Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, Stay Experience and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement.
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Proven experience in managing guest-facing operations and service delivery. Demonstrates calmness, efficiency, resourcefulness, and strong organisational skills in handling daily operations.
• Strong interpersonal and communication skills, with the ability to engage effectively with guests and team members.
• Ability to listen attentively and respond appropriately to guest needs, including challenging or high-demand situations.
• Demonstrates accountability, resilience, and sound judgement under pressure. Ability to adapt and perform effectively in a dynamic work environment with varying…