Host​/Hostess - Pool Bar

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group we answer The Calling Together we Make the Place.

The Hostess team plays a vital role in creating memorable impressions and ensuring a seamless guest journey. As the first and last point of contact for many guests, the Hostess team is dedicated to delivering exceptional dining experiences through genuine hospitality, personalized service and attention to detail.

As a Hostess you will be responsible for creating exceptional first impressions by warmly welcoming guests, managing reservations, and coordinating seating arrangements to ensure a smooth flow of service. You will act as the face of the restaurant, balancing operational efficiency with genuine hospitality while maintaining the highest standards of presentation, organization, and guest engagement. Your ability to anticipate guest needs and personalize interactions will help create memorable dining experiences that reflect Rosewood’s commitment to excellence.

• Welcome and escort guests with warmth and professionalism, ensuring a memorable arrival and departure experience.
• Manage reservations, seating arrangements and guest flow to optimize service and enhance the dining experience.
• Maintain accurate knowledge of menus, promotions, restaurant operations and hotel offerings to assist guests confidently.
• Communicate guest preferences, VIP arrivals and special requests to the service team to ensure personalized experiences.
• Monitor restaurant presentation, cleanliness and readiness to uphold Rosewood and LQA standards.
• Handle guest inquiries, requests and service recovery situations with care and professionalism.

As part of our team you will enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth and life beyond work. This includes medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

• You have experience in a hostess, guest relations, restaurant or hospitality environment.
• You are naturally welcoming and passionate about creating exceptional guest experiences.
• You possess excellent communication and interpersonal skills with a polished, professional presence.
• You are organized, detail-oriented and confident managing reservations and guest flow in a fast-paced environment.
• You are comfortable using hospitality systems and managing multiple priorities simultaneously.
• You communicate fluently in English; additional language skills are highly valued.