Assistant Front Office Manager

About the Role

The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing guest needs and providing personalized recommendations or touches to achieve maximum customer satisfaction while complying with Four Seasons policies.

• Monitor Elite guest arrivals and departures.
• Schedule front desk supervisors and receptionists to maintain service levels within budget.
• Train front desk staff and supervise their performance.
• Conduct performance evaluations and discipline employees when required.
• Coordinate closely with the night manager and other assistants for follow‑up on special guests and issues.
• Review daily arrivals and departures to ensure proper handling of VIP, return guests, and groups; escort them to or from rooms.
• Control room rate availability on full‑house nights to maximize occupancy and revenue while protecting guaranteed reservations.
• Handle guest relocation according to established procedures.
• Maintain contact with other hotels regarding full‑house status or blackout dates.
• Ensure adherence to all credit procedures; review high balance reports and follow‑up credit problems with Accounting and the Front Office Manager.
• Review paid‑outs, rebates, petty‑cash reimbursements, direct billings, and other financial transactions; check cashier’s work at shift close for reconciliation.
• Inspect guest rooms and complete maintenance requests through HotSOS.
• Complete evening housekeeping report and follow‑up on discrepancies.
• Assist other departments in resolving problems.
• Handle guest problems, complaints, and requests; keep the Front Office Manager informed using the glitch database and other communication tools.
• Act on behalf of senior management for safety, security, and well‑being of guests, patrons, and employees.
• Utilize computer systems and the telephone switchboard.
• Assist in emergency situations per established procedures.
• Coordinate arrivals, departures, billing, extensions, and cancellations with sales, catering, and reservations at any time.
• Resolve room discrepancies.
• Support PBX, reservations, valet parking, concierge, and bell staff as needed.
• Monitor VIP Elite guest emails and calls.
• Work closely with the telephone operator to monitor wake‑up calls and ensure seamless departure.
• Supervise the staff of the entire hotel during the overnight shift; ensure all departments meet service standards.
• Direct front desk operations during overnight shift; communicate issues and follow‑up with the day shift.
• Tour the hotel regularly to monitor other departments and support standards.

• Minimum of 2–3 years experience in a similar role within a luxury brand.
• Outgoing personality and a can‑do approach to assigned tasks.
• High level of understanding and knowledge of room operations.
• Proficient in English and Arabic (speaking, reading, writing).
• Excellent interpersonal, verbal, and written communication skills.

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels & Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• And so much more!

This is a full‑time position. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons offers a life‑long career with global potential and a real sense of pride in work well done.