Housekeeping Supervisor

Responsibilities

Supervise and lead the housekeeping team ensuring all cleaning and maintenance activities are carried out to the highest quality and safety standards across the facility. Allocate daily workloads, set clear expectations and monitor team performance to achieve exceptional cleanliness and presentation in all public, staff and operational areas. Conduct regular inspections of rooms, public spaces and storage areas, reporting maintenance issues, safety hazards and deficiencies for timely resolution.

Oversee the replenishment of cleaning supplies, linens and toiletries, ensuring proper inventory management and cost control. Train, motivate and support housekeeping staff to follow best practices, company policies and established procedures. Collaborate closely with the Facilities Manager and other departments to coordinate cleaning activities and respond to operational priorities swiftly and efficiently. Strictly uphold health, safety and hygiene protocols in compliance with legal guidelines and company standards.

Address guest or client feedback relating to housekeeping services promptly and professionally, implementing corrective measures where.

• Proven experience in a supervisor or senior housekeeping role, ideally within hospitality, hotels, commercial facilities, or warehouse environments.
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and prioritise effectively in a busy setting.
• Demonstrated ability to lead, motivate, and train diverse teams, fostering a positive and productive work culture.
• Comprehensive knowledge of professional cleaning methods, cleaning equipment, chemicals, and health & safety regulations.
• Excellent communication skills in English (written and verbal), with a professional and approachable manner.
• Physically fit and able to perform manual tasks or respond promptly to operational demands as required.
• Experience using housekeeping management systems and inventory tracking tools is desirable.
• Willingness to work flexible hours, including weekends, shifts, or public holidays as business needs dictate.
• Commitment to confidentiality, integrity, and high service standards at all times.