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Duty Manager
Job Description & How to Apply Below
Overview
Emirates Palace Mandarin Oriental Abu Dhabi is a 5‑star luxury hotel located in Abu Dhabi. The Front Office team seeks a Duty Manager to supervise all guest services operations.
Responsibilities- Supervise and manage Front Office operations in the absence of the Front Office Manager.
- Support all Front Office sections, ensuring guests receive prompt, cordial attention and resolving related problems.
- Coordinate with other operating departments (Housekeeping, Engineering, Sales, Butlers) on Front Office matters.
- Review daily arrival correspondence and follow up on walk‑in guests’ credit standing, billing accuracy, and reservation procedures.
- Manage room discrepancies, maintain reservation procedures, and ensure timely solutions for unresolved issues.
- Maintain department standards of conduct, dress, uniforms, hygiene, appearance, and posture.
- Keep departmental information accurate and up to date.
- Promote in‑house sales and facilities to maximize hotel revenues.
- Follow hotel emergency procedures and conduct inspections of front and back‑of‑house areas for cleanliness, health, and safety.
- Inspect guestrooms daily and coordinate with security on operational requests.
- Attend to unresolved problematic situations and assist with accommodation and transportation during over‑booked situations.
- Complete VIP delegations and group leader welcomes/farewells.
- Conduct efficient hand‑over during shift changes.
- Previous experience as a Duty Manager in a luxury hotel (resort experience a plus).
- Fluency in German (spoken and written) is mandatory.
- Strong proficiency with Microsoft Office, Opera PMS, and HotSOS.
- High attention to detail and strong organizational skills.
- Proven ability to motivate, lead, and develop teams in a high‑performance environment.
- Demonstrated capability in preparing accurate and timely departmental and operational reports.
- Learning & Development programmes tailored to career stages.
- MOstay programme offering complimentary nights and attractive rates for colleagues and their loved ones.
- Health and wellness programmes and benefits for all colleagues worldwide.
- Retirement plans available based on length of service and role.
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