F&B Service Expert - Club Lounge

Serve food and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions and product availability. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc.

Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Perform other reasonable job duties as requested by Supervisors.

• Minimum of 1–2 years of experience in Food & Beverage or premium hospitality environments (hotel experience preferred).
• Warm, approachable personality with excellent communication and interpersonal skills
• Proficient with POS systems, billing procedures and cash handling
• Uphold brand standards and creating memorable guest experiences.
• Ability to work effectively within a team environment, supporting colleagues and ensuring smooth service during peak hours
• Professional appearance and positive attitude.
• Flexible to work shifts, weekends, and holidays.