Butler

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

As part of the Butler team, you will play a key role in delivering Rosewood's signature luxury service and creating highly personalized experiences for our guests. Reporting to the Butler Supervisor, you will collaborate closely with Front Office, Housekeeping, Food & Beverage, Concierge, and other operational departments to ensure every guest journey is seamless, intuitive, and memorable.

As a Butler, you will serve as the primary point of contact for assigned guests, anticipating their needs and providing discreet, personalized service throughout their stay. You will act as the bridge between the guest and the hotel, ensuring requests are fulfilled with exceptional attention to detail and genuine care. Through thoughtful guest recognition, proactive service delivery, and collaboration with colleagues across the hotel, you will contribute to creating extraordinary experiences that reflect Rosewood's commitment to excellence.

• Deliver personalized and anticipatory service, ensuring every guest preference and request is handled with discretion, efficiency, and genuine care.
• Welcome guests upon arrival, conduct suite orientations, and provide a seamless check-in and departure experience in line with Rosewood and luxury hospitality standards.
• Act as the primary liaison between guests and hotel departments to coordinate services, special requests, dining reservations, activities, and other arrangements.
• Maintain detailed guest profiles and preferences to support exceptional guest recognition and personalized experiences during future stays.
• Oversee suite presentation, amenities, and room readiness, ensuring the highest standards of cleanliness, functionality, and attention to detail.
• Support guests with personalized services including luggage unpacking and packing, wardrobe management, laundry arrangements, shoe care, and other bespoke requests.

• You are passionate about delivering exceptional luxury service and creating memorable guest experiences through thoughtful, personalized interactions.
• You possess strong communication and interpersonal skills, allowing you to build rapport with guests from diverse cultural backgrounds.
• You are highly organized, detail-oriented, and able to prioritize multiple requests while maintaining the highest service standards.
• You demonstrate sound judgment, professionalism, and discretion when handling confidential guest information and sensitive situations.
• You have a strong understanding of luxury hotel operations and enjoy collaborating with colleagues across departments to achieve outstanding results.
• You are comfortable using hotel systems and technology and can efficiently access, manage, and communicate information to support guest needs.

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.