Supervisor-Concierge

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.艾迪遜酒店能夠在飯店行業顛覆傳統定義、再創嶄新體驗，離不開精品飯店經營人伊恩·施拉格 (Ian Schrager) 的獨到眼光、享譽全球的豪華飯店服務以及萬豪國際集團的全球影響力。艾迪遜酒店恰如其分地呈獻高雅而不失個性、追求卓越但不千篇一律、舒適自在與超凡魅力兼具的體驗，讓無限精彩匯聚一處。艾迪遜品牌的目標客戶是精緻優雅、知識廣博的消費者，他們追求品質、創意、設計和卓越服務，但不想要千篇一律的飯店體驗，他們需要的是打破成規的態度和不同以往的感覺。

• Job Number
• Job Category Rooms & Guest Services Operations
• Location Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees;

serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;

anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

• Education High school diploma or G.E.D. equivalent.
• Related Work Experience At least 1 year of related work experience.
• Supervisory Experience At least 1 year of supervisory experience.
• License or Certification None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively…