Concierge

Job Description:

Job Number

Job Category Rooms & Guest Services Operations

Location Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  No related work experience.
• Supervisory
  
  Experience:
  
  No supervisory experience.
• License or Certification:
  None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

艾迪逊酒店能够在酒店行业颠覆传统定义、带来崭新体验，离不开精品酒店经营人伊恩·施拉格 (Ian Schrager) 的独到眼光、享誉全球的豪华酒店服务以及万豪国际集团的全球影响力。艾迪逊酒店恰如其分地呈献高雅而不失个性、追求卓越但不千篇一律、舒适自在与超凡魅力兼具的体验，让缤纷精彩汇聚一处。艾迪逊品牌的目标客户是精致优雅、知识广博的消费者，他们追求品质、创意、设计和卓越服务，但不想要千篇一律的酒店体验，他们需要的是打破陈规的态度和不同以往的感觉。缔造非凡传奇体验，需要有你有我。艾迪逊酒店竭诚为有志之士提供能够激励前进、不断挑战并让人引以为豪的工作场所，热忱期待热情外向、真挚热诚的人才。在这里，我们满怀真诚服务宾客，而非固守刻板形式。在这里，我们力求不断让每位宾客备感愉悦、尽享舒适。欢迎加入我们，书写职业生涯精彩华章。加入艾迪逊酒店，便是加入万豪国际集团的非凡品牌组合。
从这里扬帆起航
，发挥个人价值，
追求 人生目标，
融入 卓越国际团队，
展现 真我风采。