Director of Commercial Strategy

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for Director of Commercial Strategy to join our Sales and Marketing team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres.

Emirates Palace, Abu Dhabi offers award-winning 5‑star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award‑winning culinary cuisines.

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales and Marketing Department, the Director of Commercial Strategy in charge of reaching the targeted goals as defined in the Marketing plan. Responsible for orienting and following up to materialize the budgeted revenues of respective segments through existing clientele and key prospects. This position focuses on hotel's national and international key accounts.

The Director of Commercial Strategy reports to the General Manager.

• The hotel achieves it's Financial Objectives.
• The Sales team that the person is responsible for achieves their revenue objectives.
• The person achieves their personal objectives.
• Marketing activities are created, planed, coordinated and implemented.

• They actively support and implement Talent Development initiatives as a part of their daily activities.
• They identify Training talents in their department and throughout the hotel as per below definition and actively support their career development.
• They support and initiate transfer, cross exposure and task force assignments for their team.
• They recruit and select potential talent according to current and future department, hotel and Mandarin Oriental’s needs including conducting interviews for positions in their department.

• Sales:
• Supervises preparations and definition of the marketing plan and manual for the department and participates in setting up the marketing policies, procedures and objectives.
• Determines the corporate/travel trade marketing and sales strategy related to pricing and promoting to meet the objectives outlined in the marketing plan.
• Handles budgets for miscellaneous sales activities and promotions.
• Follows the sales and marketing results (accounts’ room night productivity, revenue, etc.) and proposes corrective actions if needed.
• Maintains and maximizes the utilization of all automated sales and reservations systems involved with group business.
• Supervises the existence of an efficient follow-up on all leads to maintain a good relationship and generates group/individual leads for the hotel.
• Maintains permanent files for all corporate, group and travel trade accounts with strong room/night potential.
• Maintains and improves the efficiency of reservation centers, to ensure that information in reservation system’s database is updated. Coordinates such insertions to be realized correctly with reservations manager.
• Through various tools (e.g. media, social events, gatherings with competition etc.), explores economical data, new developments in certain companies’ structures, new assignments, industrial…