Guest Relation Host; Butler

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.

Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

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The Royal Stables Private Members Club in Abu Dhabi is seeking a Guest Relations Host (Butler) to provide personalised, discreet, and exceptional service to members, VIPs, and guests. Responsibilities include, but are not limited to:

• Welcome and warmly receive members, VIPs, and guests upon arrival.
• Provide personalised butler-style service throughout the guest experience.
• Anticipate and respond proactively to members’ needs, preferences, and requests.
• Build strong, discreet, and trusted relationships with members and guests.
• Assist with seating, dining, refreshments, reservations, bookings, and special arrangements.
• Provide information about club facilities, services, programmes, events, and experiences.
• Coordinate with concierge, valet, hospitality, membership, events, equestrian, and operations teams.
• Support VIP visits, private functions, celebrations, and member-only events.
• Prepare and maintain guest areas, tables, lounges, and service settings to luxury standards.
• Assist with luggage, personal belongings, packages, and other guest requirements when needed.
• Maintain accurate records of member preferences, requests, and service notes.
• Handle enquiries, feedback, and concerns professionally and discreetly.
• Ensure a seamless and personalised experience from arrival through departure.
• Maintain high standards of presentation, grooming, etiquette, and service.
• Ensure all interactions reflect the Royal Stables’ luxury positioning and brand standards.
• Maintain strict confidentiality when handling member, guest, and personal information.
• Support daily opening, closing, service preparation, and club presentation procedures.
• Assist with maintaining a welcoming, elegant, and comfortable club environment.
• Report operational issues, service concerns, and guest feedback to the relevant manager.
• Perform other guest relations, butler, hospitality, and member service duties as required.

• 2+ years of experience in butler service, guest relations, luxury hospitality, private clubs, hotels, or a similar role.
• Experience serving VIP, high-net-worth, and international guests is highly desirable.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of luxury service standards, etiquette, and personalisation.
• Warm, attentive, polished, discreet, and naturally hospitable.
• Ability to anticipate guest needs and deliver proactive service.
• Excellent grooming, presentation, posture, and professional manner.
• Strong attention to detail and ability to remember guest preferences.
• Calm, composed, and solution-focused under pressure.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of the UAE market and local cultural expectations is an advantage.
• Fluency in English is required;
  Arabic is highly desirable.