Groups Reservation Coordinator
Listed on 2026-09-11
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Hospitality / Hotel / Catering
Business Administration, Customer Service Rep, Hotel/Hospitality Sales
Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan
45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomea
Heartist®,becausehospitalityis, first and foremost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specific to thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomea
Heartist®.
- Handle enquiries by email or telephone for group bookings.
- Quote and contract confirmed bookings, ensuring both are completed within standard process time.
- Manage payments for each group – prepayment deadlines and billback instructions.
- Follow up with clients for rooming lists and input ahead of groups arrival.
- Balance and check out group bills upon each group’s departure.
- Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly.
- Work with the salesto prepare series contracts, load groups into the PMS and manage negotiated rates.
- Keep copies of bills and contracts organised and safely stored for accounting purposes.
- Prepare sales updates, pick up and release reports for weekly and monthly updates.
- Support the sales team with any additional information (dinner time, breakfast time etc) for the weekly operations meeting.
- Previous experience in hotel reservations or similar position
- Good knowledge of Opera Cloud systems.
- Confidence with dealing with incoming calls/emails.
- Ability to work alone and as part of a team.
- Strong organisational skills.
Strong interpersonal and problem-solving abilities
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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