Front Desk Receptionist

We are searching for someone who is efficient with a pleasant personality to join our hotel team as a Front Desk Agent.

As a Hotel Front Desk Agent, you will be the point of contact to represent the hotel in front of guests either over the phone or during check-in. You will also have to provide excellent customer services for our guests.

You should provide our guests with all the necessary information they require and ensure they have a comfortable stay. You should possess amazing communication skills and love interacting with people. You should also have a keen eye on details and you should be able to respond quickly.

• Manage room reservations either on-call or assign rooms at the time of check-in.
• Do a background check on the customer credit card.
• Provide necessary information to the guests.
• Respond to customer queries on time.
• Maintain and register the guests details.
• Coordinate with the housekeeping staff to ensure the rooms are cleaned and maintained according to guest requirements
• Brief the guests about our additional services
• Provide help to the guests related to car bookings or ticket bookings

• Degree in Hotel Management or Business Administration. Candidates having a High School diploma will also be considered.
• Knowledge of hotel reservation software like roomkeyPMS and Cloudbeds
• Proficient in the English language. Knowledge of other languages will be preferred
• Pleasant personality and amazing organizational skills.
• Knowledge of Computer and MS Office applications.
• Good verbal and written communication skills.