Front Desk Agent​/Receptionist

PRIMARY RESPONSIBILITIES:

• 1. Assists in maximizing room sales and revenue.
• 2. Prepares guest name lists.
• 3. Prepares for guest arrivals and departures.
• 4. Greets and addresses guests by name upon their check-in and check-out.
• 5. Assists guests while they are registering.
• 6. Assists guests with transportation arrangements, luggage, payment, etc.
• 7. Escorts guests to their rooms.
• 8. Informs Guest Service Attendants of guests room number.
• 9. Shows the room features and facilities to guests.
• 10. Assists and follows up guests requests and inquiries.
• 11. Recommends F&B outlets and entertainments in the hotel to guests.
• 12. Briefs next shift personnel to hand over at the end of the shift.
• 13. Provides information, directions and service based on the hotel standards and policies.
• 14. Operates the Business Center in providing secretarial service and handles all requested documents and information.
• 15. Ensures a prompt delivery of mails and messages.
• 16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
• 17. Controls and distributes guest room keys.
• 18. Strictly follows hotel and company standards and policies.
• 19. Informs management regarding guest feedback or any unusual events.
• 20. Is familiar with the emergency procedures of the hotel.
• 21. Performs other duties as assigned by Shift Manager or FO Manager.

• 1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel s expectation.
• 2. Conducts daily briefing and de-briefing in the absence of the immediate supervisor
• 3. Recommends corrective actions for unfavorable variances in job standards and budget commitment.
• 4. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• 5. Establishes two-way communication within and related departments.
• 6. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• 7. Prepares volume of business counts and revenue report for the concerned section
• 8. Attends briefing and departmental meetings or as assigned by supervisor.
• 9. Manages time effectively by meeting deadlines on time.
• 10. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
• 11. Identifies and solves problems in a professional manner. Assists others to ensure the operation is run smoothly and effectively

• 1. Knows and understands the job description of all positions in the department and be able to perform the task as required.
• 2. Knows and understands policies of the department well and can guide others to perform the job well.
• 3. Recognizes good quality products and presentation
• 4. Checks and improves all service standards established by the company
• 5. Supervises staff activities to maximize revenue and minimize costs.
• 6. Provides assistance to the staff when required during peak periods.
• 7. Maintains grooming standards for all personnel
• 8. Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• 9. Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
• 10. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

• 1. Communicates effectively with guest, clients, business partners and staff.
• 2. To be a good sales person to promote hotel s image and businesses.
• 3. Participates community projects or activities in order to promoting the hotel s image and cooperation to improve community relationship.

• 1. Coaches and counsels all staff when applicable
• 2. Evaluates…