Butler

Additional Information

Job Number
Job Category Rooms & Guest Services Operations
Location Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences.

Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.
Job Requirement:
The Butler attends to every guest’s needs and wants. Butler is responsible for the quality of every guest’s stay and welcoming the guests and makes them feel ting up guests rooms prior to arrival, checking in/out guests and upkeep the quality throughout their stay. Work closely with Housekeeping, Front Office and In Room Dining (IRD). Butler has to be very knowledgeable about all aspects of the hotel.

ESSENTIAL FUNCTIONS:

• Get a thorough hand over from the previous shift and ensure dect phones and GXP phones are received and returned daily
• Ensure all guest preferences are taken and actioned
• Welcome the guest upon arrival, and familiarize them with everything in the room and hotel.
• Perform in Room check in and in room check as and when requested.
• Rooming all arrival guests and all butler services are well explained and actively offered such as unpacking, pressing, shoeshine and complimentary beverage
• Serve wake up tea/coffee at the appropriate times.
• Serve coffee/tea as and when the guests require.
• Pick-up and deliver guest laundry/ pressing based on guest requested time.
• Handling guest complaints and record in the butler report and inform the duty supervisor about the incident and follow-up with resolve the issue
• Write logs for on-going events and guest challenges
• Check the list in go concierge of requested wake up Tea or Coffee services
• Prepare the arrival reports for the day and go over the arrival list and look for special comments and /or remarks then action.
• Take care of any guest requests and complete them within the appropriate time. If unable to complete within your shift, ensure to handover to next shift accordingly
• Work with the required computer systems to update guest information or comments for future reference
• Carry out shoe shine and delivery.
• Assist the guest with packing and unpacking services.
• Restock the Butler pantries such as coffee, tea, water, sugar, milk, tray linens, napkins and necessities in order to keep in working order…