One of Dubai's prestigious Five-Star Luxury Hotels is seeking an experienced and dynamic Director of Operations to oversee and elevate all aspects of hotel operations within a high-volume luxury environment.
The successful candidate will be a hands-on operational leader with extensive expertise across both Rooms Division and Food & Beverage Operations
, coupled with a strong track record of driving guest satisfaction, operational excellence, team performance, and financial success.
- Provide strategic leadership and operational oversight across all hotel departments, including Rooms, Front Office, Housekeeping, Guest Services, Food & Beverage, Spa, and Recreation.
- Champion a culture of exceptional luxury service and ensure the consistent delivery of memorable guest experiences.
- Maintain and enhance operational standards in line with Forbes Travel Guide (FTG) and Leading Quality Assurance (LQA) requirements.
- Work closely with the General Manager and Executive Committee to execute business strategies and achieve operational objectives.
- Drive performance through effective management of key operational and financial metrics, including guest satisfaction, profitability, productivity, and service quality.
- Develop, coach, and mentor department leaders while fostering a culture of accountability, collaboration, and continuous improvement.
- Oversee budgeting, forecasting, labor management, cost control, and revenue optimization initiatives.
- Ensure compliance with brand standards, safety regulations, and quality assurance protocols.
- Lead operational projects, service enhancement programs, and business transformation initiatives as required.
- 10-15 years of progressive luxury hospitality experience, including senior operational leadership roles.
- Proven success managing large-scale, high-volume luxury hotels or resorts.
- Strong operational background in both Rooms Division and Food & Beverage Operations is essential.
- In-depth knowledge and practical experience with Forbes Travel Guide Standards and LQA audits
. - Demonstrated ability to lead diverse teams and drive employee engagement, service excellence, and operational performance.
- Strong commercial acumen with a proven record of improving profitability and guest satisfaction.
- Experience with hotel openings, repositioning projects, or operational transformations is an advantage.
- Excellent leadership, communication, stakeholder management, and decision-making skills.
- Bachelor's Degree in Hospitality Management, Business Administration, or a related field is preferred.
A passionate and results-oriented luxury hospitality professional who combines strategic vision with a hands-on leadership style. The ideal candidate will possess balanced expertise in both Rooms and Food & Beverage operations, a deep understanding of international luxury standards, and a commitment to delivering exceptional guest experiences while driving sustainable business performance.
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