Front Office Greeter - Resort Tower

Key Responsibilities

• Greet guests upon arrival with a warm friendly and professional demeanor
• Escort guests to the front desk or designated check-in area and assist with luggage coordination
• Provide basic information about the resort amenities and services
• Coordinate with bell staff concierge and front desk to ensure seamless guest arrivals
• Anticipate guest needs and offer proactive assistance
• Support VIP and special guest arrivals with personalized attention
• Maintain a welcoming and organized entrance lobby area in the Resort Tower
• Handle guest inquiries and direct them to the appropriate department or team member
• Assist in managing guest flow during peak arrival times
• Ensure qualitative Forbes Five Star standards are delivered
• Uphold brand standards and ensure a consistent luxury experience

• Previous experience in hospitality, guest services, or customer-facing roles preferred
• Excellent communication and interpersonal skills
• Warm, approachable personality with a professional appearance
• Ability to multitask and remain calm under pressure
• Fluency in English; additional languages are a plus
• Knowledge of luxury service standards and guest etiquette
• Flexible schedule including weekends, holidays, and evenings
• Standing for extended periods and occasional outdoor work (e.g., greeting at entrances)
• Prior experience and training with Forbes Travel Guide standards