Front Office Rooms Controller - Resort Tower

Responsibilities

• Oversee room inventory and assignment to support high-volume arrivals and departures
• Coordinate closely with Housekeeping and Facility Management to ensure room readiness and availability
• Monitor real-time room status and prioritize allocations based on guest type arrival time and operational needs
• Optimize room blocking strategy to maximize efficiency minimize room moves and support upselling opportunities
• Support Front Desk operations by managing guest flow and reducing wait times during peak periods
• Ensure accurate system updates within PMS e.g. Opera Cloud for room status availability and assignments
• Communicate effectively with Front Office Housekeeping and other departments to resolve room-related issues promptly
• Handle special requests and room preferences in line with guest profiles and brand standards
• Support pre-arrival planning and group block management
• Maintain detailed records and reports related to room inventory and operational performance
• Ensure all decisions align with Forbes Five-Star service delivery and operational efficiency standards

• Minimum 3 years of experience in a luxury hospitality environment, preferably within Front Office or Rooms Division.
• Previous experience as a Room Controller, Front Desk Supervisor, or similar role preferred.
• Strong understanding of room inventory management and hotel operations in a high-volume environment.
• Excellent verbal and written communication skills, with professional clarity and attention to detail.
• Strong organizational and multitasking skills with the ability to prioritize under pressure.
• Proficiency in hotel systems (e.g., Opera Cloud) and Microsoft Office.
• Ability to analyze operational data and make real-time decisions.
• Strong coordination and teamwork skills across multiple departments.
• Ability to work flexible shifts, including weekends, evenings, and public holidays.