Cluster Reservations Agent - InterContinental Hotel & Residences

This Full time on site position offers great opportunities for career growth. Located in the heart of Abu Dhabi, Inter Continental Hotel & Residences Abu Dhabi offers exceptional hospitality, combining luxury, comfort, and personalized service for our guests. We are looking for a passionate and service-oriented Cluster Reservations Sales Agent to join our team and support reservations for both the hotel and residences.

As a Cluster Reservations Sales Agent, you will be responsible for handling guest reservations and enquiries across our cluster, ensuring every interaction reflects our commitment to delivering exceptional guest experiences.

• Handle incoming reservation calls, emails, and enquiries in a professional and timely manner.
• Assist guests with room and residence reservations, amendments, cancellations, and special requests.
• Provide accurate information on room types, rates, packages, promotions, and hotel facilities.
• Maximize revenue opportunities through effective upselling and cross-selling.
• Ensure all reservations are accurately entered and maintained in the system.
• Coordinate closely with Front Office, Sales, Revenue, and other departments to ensure smooth guest experiences.
• Follow up on reservation enquiries and potential business opportunities.
• Maintain a high level of product knowledge and stay updated on hotel and cluster offerings.
• Handle guest concerns professionally and ensure appropriate follow-up.
• Follow IHG and hotel standards, policies, and procedures at all times.

• Previous experience in Reservations, Front Office, or a similar hotel role is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service and sales skills.
• Good knowledge of hotel reservation systems and Microsoft Office.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• A positive attitude and a genuine passion for hospitality.
• Fluency in English is required; additional languages are an advantage.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - impressive room discounts and some of the best training in the business.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.