Guest Relation Officer
Job description
Key Responsibilities:
Galadari Motors is currently seeking a well-presented, customer-focused Guest Relation Officer to deliver a premium front-desk experience at our showrooms in AUH.
Personalized Guest
Experience:
To provide personalized and exceptional experience for each guest. Go the extra mile to understand guests' preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.Problem Resolution and Complaint Management: To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction. Act as mediators and problem-solvers, working closely with other departments to deliver prompt resolutions.
VIP and Special Guest Services: Take charge of catering to VIPs, high-profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.
Relationship Building and Loyalty Programs: Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty.
Play a crucial role in fostering guest loyalty and building long-term relationships. Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.
Event Planning and Coordination: Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution.
Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.
Skills and Experience:
- Graduate preferably in business management.
- 2-3 years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage.
- Excellent communication skills.
- Proactive, hardworking, goal orientated and motivated approach.
- Fluency in English communication/Arabic Language is an added advantage.
- Good team player, experienced in a professional, high pressure, working environment.
- Excellent business relationship management skills.
- Must have positive, enthusiastic and friendly attitude.
- Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).
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