Reservations Supervisor - Hotel Bookings

Reservations Supervisor - Hotel Bookings Job Snapshot Role:
Reservations Supervisor

Location:

Abu Dhabi, United Arab Emirates Industry: Hospitality Function:
Reservations-Ticketing

Experience:

At least 2 years of related work experience Job Type: Full-time

Position Overview The Reservations Supervisor is a full-time Hospitality opportunity with The Ritz-Carlton in Abu Dhabi, United Arab Emirates. This non-management role oversees the accuracy of room blocks, reservations, and group market codes while supporting reservation processing, guest communication, revenue-focused sales techniques, and day-to-day team development. The position combines hands‑on hotel reservations work with supervisory responsibilities. It requires accurate management of booking information, confident handling of guest requests and concerns, coordination of billing arrangements, and support for employee training, scheduling, coaching, and motivation.

Job Details Country:
United Arab Emirates City:
Abu Dhabi Industry: Hospitality Function:
Reservations-Ticketing Salary:
Not disclosed Gender: No Preference Candidate Nationality:
Not specified Job Type: Full-time Job Number  Position Type Non-Management Work Arrangement This is an on‑site position and is not located remotely.

• Oversee the accuracy of room blocks, reservations, and group market codes.
• Process reservation requests, modifications, and cancellations received by telephone, fax, or mail.
• Identify individual guest reservation requirements and determine appropriate room types.
• Verify room availability and applicable rates before confirming bookings.
• Explain guarantee requirements, special rates, and cancellation policies clearly to callers.
• Record and accommodate special guest requests where possible.
• Provide accurate information about property facilities, services, and room accommodations.
• Enter, retrieve, and maintain booking information within the reservation system.
• Respond to challenges involving rooming requests and identify appropriate solutions.
• Review and implement new Reservations procedures as required.

The Reservations Supervisor applies appropriate sales techniques during guest interactions to help maximize room revenue while matching available accommodations to individual booking needs. The role also establishes appropriate billing accounts according to Accounting policies and ensures reservation details are handled accurately throughout the booking process.

Guest questions, concerns, and reservation problems must be handled professionally and documented appropriately. The Reservations Supervisor troubleshoots issues where possible and escalates or refers matters to the appropriate individual when further assistance is required. Every interaction should reflect established service standards through professional communication, accurate information, appropriate telephone etiquette, and genuine appreciation for the guest.

• Assist management with employee training and scheduling.
• Support counseling, motivation, and coaching activities.
• Communicate company values and culture to new employees.
• Serve as a professional role model for colleagues.
• Act as a first point of contact within the Guarantee of Fair Treatment and Open Door Policy process.
• Develop and maintain positive working relationships with other employees.
• Support consistent application of quality assurance expectations and standards.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  At least 2 years of related work experience.
• Supervisory
  
  Experience:
  
  At least 1 year of supervisory experience.
• License or Certification:
  None required.

The position requires regular use of a hotel reservation system to input, retrieve, verify, and maintain booking information. Candidates must be able to read and visually verify information presented in different formats. Clear professional communication is essential, including accurate preparation and review of written documents and appropriate telephone etiquette when handling reservations and guest inquiries.

Associates must follow company policies and procedures, maintain a clean and professional appearance, protect company assets, and preserve the confidentiality of proprietary information. The Reservations Supervisor is also expected to welcome and acknowledge guests according to company standards, anticipate service…