Guest Arrival Expert - Bellman Job Abu Dhabi area,UAE/Dubai,Hospitality / Hotel / Catering

Job Description

Job Number

Job Category Rooms & Guest Services Operations

Location Nation Tower, Corniche, P.O. Box 60476, Abu dhabi, United Arab Emirates

Schedule Full Time

Located Remotely? N

Position Type Non-Management

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences.

Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement

To assist guests arriving and leaving the Hotel and to carry out any other duties as requested by the Concierge.

Main Responsibilities

To be an ambassador of the Front Office and the hotel, in and outside the work place
To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
To personally greet and escort the guests rather than pointing out directions
To ensure that the privacy of the guests and the confidentiality of the information is respected
To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility
To properly use the supplies, equipment and to ask for requisitions accordingly
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
To call the supervisor or manager for advice in serious cases or if an approval is required
To ensure a proper use of the telephone etiquette as per St. Regis standards
To report for duty punctually wearing the correct uniform, pride pin and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
To provide friendly, courteous and professional service at all times
To maintain good working relationships with all colleagues
To read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
To Comply With Local Legislation As Required
To respond to any changes in the department as dictated by the needs of the hotel
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs
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