Lobby Ambassador
Job Location: Abu Dhabi, United Arab Emirates
Work Mode: On-site
Date Posted: 30 September 2026
Job Reference/:
Job Description / Role:
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
Key Responsibilities:
- Offer consistently professional, friendly, warm and engaging service
- Be available for Guests at all times as a point of contact
- Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
- Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
- Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
- Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
- Proactively meet arriving guests at the main entrance and once they exit their transportation
- Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
- Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
- Deal promptly, efficiently and pleasantly with any queries
- Be aware of all special offers, promotions, and packages at the hotel to promote to guests
Education
Qualifications:
diploma / degree in hospitality
Skills Required:
- Tablet Registration tool
- Customer Focus
- Teamwork
Employment / Job Type: Full Time
Nationality: UAE National (Emiratisation)
About the Company:
Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.
Company Industry: Hospitality
Department /
Functional Area:
Front Office
Closing Date: 29 November 2026
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).