Director of Operations - Hospitality Division

We are seeking an experienced and results-driven Director of Operations Hospitality Division to oversee the operational performance and strategic growth of the Group s hotel portfolio. The role will provide strategic and hands-on leadership across multiple hotels within the Group while supporting the expansion of the Hospitality Division through new property acquisitions, hotel openings, operational integration and portfolio growth. The successful candidate will work closely with Senior Management, General Managers, Hotel Managers and Corporate functions to drive operational excellence, financial performance, guest satisfaction, asset performance and sustainable growth of the Group s hospitality portfolio.

• Provide strategic and operational leadership across the Group s hotel portfolio and Hospitality Division
• Oversee the operational performance of multiple hotels as a cluster group
• Develop and implement strategies for the growth and expansion of the Group s hospitality portfolio
• Identify and evaluate potential hotel acquisition management lease and partnership opportunities in line with the Group s growth strategy
• Support Management in assessing potential hospitality acquisitions including operational due diligence property assessments financial performance manpower contracts facilities service standards and operational risks
• Participate in acquisition evaluations feasibility assessments business cases and investment recommendations from an operational perspective
• Support the successful integration of newly acquired hotels and properties into the Group s operational structure systems standards and culture
• Lead or support hotel pre-opening opening takeover renovation repositioning and transition projects
• Establish and monitor operational standards KPIs budgets and performance targets across the hotel portfolio
• Work closely with General Managers and Hotel Managers to drive operational efficiency and business performance
• Monitor hotel performance across Front Office Housekeeping F B Engineering Sales Reservations Finance and HR
• Drive improvements in guest satisfaction service quality operational efficiency and profitability
• Review hotel P Ls budgets forecasts payroll costs departmental expenses and overall financial performance
• Monitor key hotel performance indicators including occupancy ADR RevPAR GOP revenue and cost ratios
• Develop and implement SOPs operational policies quality standards and performance improvement initiatives
• Conduct regular property inspections operational reviews and performance assessments
• Identify operational gaps risks cost-saving opportunities and revenue enhancement initiatives
• Monitor guest feedback online reviews complaints and service recovery initiatives
• Work with Sales Marketing and Revenue teams to maximize hotel revenue market positioning and commercial performance
• Review manpower requirements organizational structures productivity and staffing levels across properties
• Ensure compliance with Group policies operational procedures regulatory requirements and health and safety standards
• Develop and mentor General Managers Hotel Managers and senior operational leaders
• Establish a culture of accountability service excellence teamwork and continuous improvement
• Work closely with Corporate Finance HR Procurement Engineering Sales Marketing Legal and other support functions
• Prepare regular operational financial and portfolio performance reports for Senior Management
• Provide operational input into the hospitality portfolio strategy expansion plans investment decisions and long-term growth objectives
• Identify opportunities to improve asset performance increase profitability enhance property value and strengthen the overall hospitality portfolio
• Lead…