Reservations Supervisor

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Park Rotana & Park Arjaan, Abu Dhabi.

• Check the no show record as well as pending reservation
• Check the VIP arrival, special requests and check traces to action
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa's which need to exit the country
• Ensure to send confirmation for new reservation and follow up those without correspondence
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize transportation with the hotel driver and follow up on the information provided

Previous experience in hotel reservations.

High school or equivalent; degree within the hospitality field.

• Written and oral proficiency in English
• Teamwork
• Planning for Business
• Supervising People
• Supervising Operations
• Effective Communication
• Drive for Results
• Customer Focus

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 5 October 2026

Job Reference/: JB5490683

Employment / Job Type: Full Time

Nationality: GCC National

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Hospitality

Revenue

Closing Date: 6 December 2026