Coordinator - Butler Services

• Prepare daily reports for morning briefings
• Handle and track all Butler Services requests and calls
• Coordinate with Guest Services Centre and departments for timely fulfilment
• Maintain guest profiles preferences and service records
• Ensure strong knowledge of resort facilities services and F amp B menus
• Support dispatching of Butlers including VIP and Gaming
• Deliver prompt personalized service and resolve guest concerns
• Uphold Forbes standards and Wynn brand expectations report guest feedback
• Control master keys and work devices with accurate tracking
• Coordinate with Front Office and Housekeeping on room status and operations
• Monitor room turnover and ensure communication during PMS downtime
• Ensure accurate shift handovers and provide administrative support to management

Communication:
Fluent in English (spoken, written, and reading comprehension). Minimum 2 years administrative experience within the hospitality industry, preferably in a luxury hotel/resort setting or a large 5-star hotel. Strong understanding of VIP services and the expectations of high-profile clientele. Strong interpersonal and service communication skills. Excellent organizational and time-management skills, with strong attention to detail. Strong administrative skills, including accurate record-keeping and follow-up.

Computer literate, with proficiency in standard office applications and systems.