Job Description:
Key ResponsibilitiesCollect, sort, wash, dry, press, fold, and distribute hotel linen, towels, uniforms, and other laundry items in accordance with established procedures.
Inspect items for stains, damage, wear, or missing buttons, and treat, repair, or report them as appropriate.
Operate washing machines, tumble dryers, irons, presses, and other laundry equipment safely and efficiently, following operating instructions.
Use detergents, stain removers, and other laundry chemicals correctly, observing product instructions, COSHH requirements, and PPE procedures.
Separate laundry by colour, fabric type, care instructions, and level of soiling to help achieve the required cleaning and hygiene standards.
Measure and use laundry products appropriately, and report low stock or replenishment requirements to the supervisor or manager.
Fold, sort, label, and store clean items neatly, and prepare orders for timely distribution to guest rooms, departments, or other designated areas.
Maintain accurate records of laundry received, processed, delivered, or sent for external cleaning, completing required checklists and documentation.
Keep the laundry room, equipment, work surfaces, storage areas, and linen trolleys clean, organised, and secure.
Follow laundry schedules and prioritise work to meet operational requirements and agreed turnaround times.
Handle guest laundry and personal belongings with care, maintain confidentiality, and follow procedures for lost property and special requests.
Report equipment faults, maintenance requirements, damaged items, safety hazards, and incidents promptly to the appropriate manager.
Follow health and safety, fire safety, manual handling, infection prevention, emergency, and security procedures.
Work cooperatively with housekeeping and other departments to support the timely supply of clean linen, towels, and uniforms.
Perform other relevant laundry and housekeeping duties as assigned by the supervisor or manager.
Previous experience in a laundry, housekeeping, or similar role is desirable; training may be provided.
Understanding of laundry processes, fabric care, hygiene standards, and the safe handling of cleaning products and equipment.
Ability to follow instructions, care labels, schedules, and health and safety procedures accurately.
Good attention to detail when inspecting, sorting, treating, and folding laundry items.
Ability to organise tasks, manage time effectively, and meet turnaround requirements in a busy working environment.
Reliable, punctual, trustworthy, and able to handle guest belongings and company property responsibly.
Good communication skills and the ability to work independently and as part of a team.
Physically able to stand and walk for extended periods and bend, reach, push, pull, and lift laundry bags or linen as required.
Comfortable working around heat, noise, cleaning products, and laundry equipment while following safety procedures.
Flexible to work shifts, including early mornings, evenings, weekends, and public holidays, in line with business requirements.
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