Attendant, Wellness - Atlantis Royal

Attendant, Wellness - Atlantis the Royal (21326)

A part of Kerzner International, a global leader in luxury hospitality,Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

The Wellness Attendant’s role consists of, but is not limited to, welcoming every guest and being visible, approachable and available at all times for guests to call upon for assistance. In addition to handling guest requests and comfort in the public areas and facilities of the spa, responsibilities also include ensuring the Spa & Wellness public areas & facilities (gym, spa, hammam, salon, changing rooms, heat facilities, swimming pool surrounds, outdoor areas and all reception areas) and back of house is kept impeccably clean, hygienic & well-stocked with amenities at all times during operational hours, committing to compliance with the Spa’s international 5 star standards.

Clear and concise co-ordination of communication between guests, the spa reception, and service providers is paramount, and the Fitness Attendant plays a crucial role in ensuring all guest requests and requirements are anticipated, clarified and provided for while at the Spa & Wellness Center. Detailed cleaning tasks and organization of all areas within the spa is also a responsibility, as is supporting the therapists with the turnover of the treatment areas if required by management.

• Will perform as a professional, mindful of the sensitive nature of working within a spa environment, have a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Wellness Director.
• Will be responsible for maintaining the cleanliness of the entire Spa & Wellness facility, in particular the changing rooms, toilets, showers, relaxation areas, hammam sensorium, vitality and heat facilities, indoor and outdoor public spaces and some areas back of house.
• Will be responsible to assist therapists in the treatment rooms as and when required. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards.
• To set up prior and post operational hours and maintain throughout the day all standard set up procedures and preparation of all areas in the spa.
• Will have attention to detail and be able to arrange spa amenities, linen, food and beverage, reading material and other displays in a decorative manner, mindful of functionality and aesthetics.
• To assist in the smooth flow of the guest’s journey throughout the day – clear, concise information and communication between all spa colleagues ie. WEA, Attendants, Therapists or Fitness team and guests to ensure monitoring of where guests are in the facility, that they are in the correct waiting areas, attired comfortably for the services they will be having, and handling any other guest requests or needs during their time at the Spa.
• Provide encouragement and help guests with keeping motivated if in the fitness center and ensure positive guest experiences and deliver impeccable 5-star guest service.
• M…