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Guest Attendant Supervisor - Spa Operations
Job Description & How to Apply Below
- Supervise and schedule guest attendants to ensure adequate coverage and smooth daily operations
- Provide training and guidance on spa service standards hygiene protocols and guest interaction
- Monitor team performance and provide feedback to support continuous improvement
- Ensure guests are welcomed escorted and assisted with professionalism and discretion
- Respond promptly to guest inquiries requests and concerns ensuring a seamless and relaxing experience
- Maintain a calm respectful and supportive environment for all guests
- Oversee cleanliness and readiness of spa areas including locker rooms wet zones relaxation lounges and treatment preparation areas
- Ensure consistent availability and presentation of guest amenities such as towels robes slippers and refreshments
- Ensure qualitative Forbes Five Star standards are delivered
- Conduct regular inspections to uphold hygiene safety and presentation standards
- Coordinate with spa reception therapists and management to ensure efficient guest flow and service delivery
- Report maintenance issues inventory needs and operational challenges to the Spa Manager
- Assist in implementing spa promotions events and service enhancements
- Minimum 2 3 years of experience in spa or hospitality operations, with at least 1 year in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- High attention to detail and commitment to cleanliness and guest comfort.
- Professional appearance and demeanor.
- Ability to work flexible hours including weekends and holidays.
- Knowledge of spa services and wellness practices is an advantage.
- Prior experience and training with Forbes Travel Guide standards.
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