Concierge - Marina Operations

Welcome marina guests and crew, providing information on marina facilities, resort amenities, and available services. Coordinate guest arrival and departure arrangements with marina and resort operational teams. Arrange dining reservations, leisure activities, transportation, and other guest services through the appropriate departments. Coordinate buggy services, baggage assistance, and transportation requirements for marina guests. Support the receipt and delivery of guest packages and correspondence in accordance with established procedures.

Receive, record, and monitor guest requests, ensuring timely follow-up and completion. Coordinate marina-related service requests with the appropriate operational teams. Maintain accurate guest profiles, preferences, service records, and shift handover information in approved systems. Support billing administration by verifying service details and ensuring accurate documentation of approved charges. Respond professionally to guest concerns and complaints, escalating matters when required. Protect guest privacy and maintain confidentiality of personal, vessel, and payment information.

Monitor marina access procedures and coordinate with Security regarding visitor access and safety concerns. Report hazards, equipment issues, and service defects to the relevant departments. Participate in emergency response drills and support guest communication during operational incidents as directed. Provide comprehensive shift handovers to ensure seamless continuity of guest service. Deliver service in line with Wynn standards and maintain professional grooming and presentation at all times.

Desired Candidate Profile

Diploma or vocational qualification in Hospitality, Tourism, Customer Service, or a related field is an advantage. Minimum three years of experience in concierge, guest services, front office, or a similar guest-facing hospitality role. Experience with in a luxury hospitality, marina, yacht, or resort environment is preferred. Excellent verbal and written communication skills in English; additional languages are an advantage. Strong interpersonal skills with a professional, polished, and service-oriented approach.

Proven ability to handle guest requests and concerns with discretion, empathy, and professionalism. Strong organizational and multitasking abilities with exceptional attention to detail. Proficiency in standard office applications and guest service or reservation systems; marina management systems experience is an advantage. Ability to handle confidential information with sound judgment and professionalism. Willingness to learn marina operations, local destination knowledge, and resort offerings.

Basic first aid certification is advantageous. Comfortable working in an outdoor marina environment and willing to work a rotating shift pattern, including weekends and public holidays.