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Lobby Ambassador
Job Description & How to Apply Below
Welcome guests with warmth and professionalism upon arrival and departure
Act as a key point of contact in the lobby assisting guests with inquiries directions hotel information and local recommendations
Anticipate guest needs and provide personalized service to create memorable experiences
Escort VIPs long-stay guests and special occasion guests when required
Maintain a visible presence in the lobby and public areas to proactively engage with guests
Assist guests with transportation arrangements restaurant reservations and other requests
Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution
Promote hotel facilities services dining outlets wellness offerings and special events
Company Description- Previous guest service experience required
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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