Director of Membership and Guest Relations

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.

Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

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The First Group Hospitality’s exclusive private members’ club in Abu Dhabi is seeking a Membership Relations Manager to lead the end-to-end member journey. The Membership Relations Manager will serve as the primary steward of the club’s prestigious culture and executive lead for revenue growth. This dual-focus position demands a high-touch host who curates ultra-personalized member experiences while strategically driving prospective member acquisition, onboarding, and long-term retention.

• Act as the primary, high-visibility ambassador for all members, building authentic relationships and maintaining detailed profiles on member preferences, key life milestones, and tailored requirements.
• Spearhead member engagement initiatives, ensuring seamless service delivery, rapid issue resolution, and hyper-personalized hospitality across every touchpoint.
• Design, curate, and oversee an exclusive calendar of member-only events, bespoke networking gatherings, and private programming aligned with elite lifestyle standards.
• Establish feedback loops to track member satisfaction, utilizing qualitative insights to continually refine and elevate guest services and amenity offerings.
• Lead the end-to-end membership sales strategy, converting high-net-worth leads into long-term members through sophisticated, consultative sales techniques.
• Manage the candidate's vetting and proposal process, presenting prospective member profiles to the Membership Committee for approval.
• Cultivate strategic local and international referral networks, brand partnerships, and ambassador channels to attract target demographics without compromising exclusivity.
• Manage all prospective member inquiries, private club tours, and application workflows with total discretion and brand alignment.
• Oversee the complete member lifecycle administrative process, including contract execution, billing setups, annual dues renewals, and account status management.
• Monitor key membership performance metrics, including acquisition costs, retention/churn rates, lifetime member value, and monthly revenue targets.
• Collaborate closely with Food & Beverage, Operations, and Events teams to ensure impeccable operational execution for member visits and private bookings.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

• 3–5 years of experience in member relations, guest relations, VIP services, luxury hospitality, private clubs.

• Strong relationship-building and interpersonal skills, with the ability to engage confidently with VIP and high-profile clientele.

• Excellent communication and presentation skills with a warm, polished, and professional approach.

• Strong understanding of luxury service standards and personalized guest/member experiences.

• Highly discreet, professional, and capable of handling confidential information.

• Proactive and attentive, with the ability to anticipate member needs and preferences.

• Strong organizational and coordination skills with excellent attention to detail.

• Experience managing member or client engagement, retention, events, and relationship-building initiatives.

• Commercially aware, with an understanding of membership renewals and revenue, without being primarily sales-driven.

• Ability to manage sensitive situations, feedback, and service recovery professionally.

• Fluency in English is required; additional languages would be an advantage.

• Experience with in the UAE or GCC luxury hospitality or private club environment would be an advantage.