Butler

## Butler Apply:
Abu Dhabi, United Arab Emirates:
Full time:
Posted Today:
JR115821
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* Job Location:

** Anantara Retreat Santorini Abu Dhabi Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.  

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
To ensure continual source of information, help and assistance to all guests.  Builds a rapport with the in-house guests on the floor and maintain interaction to facilitate guest recognition and obtain information regarding their preferences.  Maintains and protects the privacy and security of in-house guests.  Ensures all guests arrival and departure procedures are completed as defined in the Butler Services SOP manual.  

Always ensures smooth operations.  Co-ordinates all operational departments to exceed guest expectations.  Takes full responsibility for all operating equipment and working tools.  Up sells of spa and dining experience within the hotel.  Handles guest feedback efficiently.  Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.  Requires driving hotel buggies and pass the buggy driving test.  

Keeps the immediate supervisor fully informed of all problems or unusual matters of significance.  Has a full comprehensive knowledge of the hotel, including all departments, services, and outlets.  Ensures the butler pantries are maintained and operationally always prepared.  Maintains open line of communication and co-ordinate with related departments to ensure guest requests and complaints are handled effectively and efficiently.  Takes corrective actions when required to improve safety of all work areas.  

Maintain clear and effective communication with other hotel departments to ensure guest requests are fulfilled.  Identifies and anticipates guests’ needs and requirements.  Adheres to all policies and procedures as stated in the Butler Services SOP manual.  Reports on duty punctually and in accordance with the department duty roster.  Adheres at all times to the departmental grooming and uniform standards.  Adheres to all hotel and company policies and procedures.  

Adheres to all hotel health and safety policies.  Establishes and maintains seamless interaction, co-operation and communication with all guest services operations and hotel departments.  Has full understanding and is knowledgeable of all in-room services, amenities and functions.  Is fully proficient and knowledgeable with the hotel operating system (Opera).  Ensures a full and complete shift hand over.  Conducts daily standard and quality checks.  

Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.  Performs other duties and responsibilities as assigned by senior management.  Assist in assuring all standard service procedures are adhered to and carried out in detail.  Ensure all arrival rooms are checked and ready prior to an arrival.  Ensure all amenities are in place as per remarks and profile of guest.  

To offer welcome towels and serve welcome drinks to all guests on arrival.  To complete a full room orientation for the guest on arrival…