Front Office Manager
Listed on 2026-11-04
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Hospitality / Hotel / Catering
Hotel Management, Guest Services, Front Desk/Receptionist, Hospitality & Tourism
Yas Plaza Hotels by IHG is hiring through Hosco in Abu Dhabi.
About UsYas Plaza Hotelsby IHGisadynamiccollectionofsixinternationalhotelslocatedintheheartof Yas Island ,Abu Dhabi.
Thisvibrantdestinationoffersaseamlessblendofrelaxation,indulgence,and recreation,makingittheultimategatewaytothe
YasIslandexperience.
As Front Office Manager ,youareresponsibleforallpertinentmattersaffecting
Guestserviceandhoteloperationsandformaximizinghotelrevenuewhiledeliveringexcellenceateveryopportunity.
Theroleinvolvescontrollingtheavailabilityofroomsandtheday-to-dayfunctionsofthe
Front
Office,suchashandlingguestarrivalsanddeparturesandensuringsatisfaction.
- Ensure Guestsreceivepromptattentionandpersonalrecognitionthroughouttheirstayinthe Hotel ,respondto
Guestneeds,andresolveanyissuesthatmayarise,resultinginthehighestpossible
Guest satisfaction. - Planandimplementtheapplicationofavailabilitycontrolstothosemarketsegments,whichwillmaximize
Hotelroom,Food&Beverageandotherrevenueswhereapplicable. - Maintainahigh-performancestandardamong
Guestcontact
Colleaguestoensuretheyareknowledgeable,friendlyandcourteousatalltimes. - Workcloselywiththe Housekeeping Departmenttoturnroomsaroundwithaminimumoflosttimeandtoallocatearrivingguestsappropriately .
- Participateindecisionsinvolvingoccupancygoals,marketingstrategiesanddevelopmentofrates.
- Supervise the Front Officeteamtoensureoptimumoccupancyandaverageroomrateforthepurposeofmaximizingrevenue .
- Informthe Managementviareportsabouttheresultsoftrendsor Guestimpressionsandproblemsinthe Hotelaffecting Guestsatisfactionortheoperation .
- Ensureall Colleaguesarefullyconversantwiththe Hotel ’sfacilities,services,androomconfiguration.
- Inconjunctionwiththe Emergency Response Teamprepareemergencyproceduresuponadvicefromrelevantauthoritiesthatcoversuchemergenciesas Fire ,Power Outrage,Bomb Threat,Cyclone Warnings,etc.
- Operateinasafeandenvironmentallyfriendlywaytoprotectguests’andcolleagues’healthandsafety,aswellasprotectandconservetheenvironment.
- Complywiththehotelenvironmental,health,andsafetypoliciesandprocedures.
Experienceinafrontofficeorrelatedhospitalityrole,withleadershipandsupervisoryexperience.
Strongcustomerserviceorientationwithexcellentinterpersonalandcommunicationskills.
Proficiencyinusingfrontofficesoftware(PMs),reservationsystems,and Microsoft
Office applications.
Solidorganizationalandmultitaskingabilitieswithattentiontodetail.
Problem-solvingskillsandabilitytomakesounddecisionsunderpressure.
Knowledgeofindustryregulationsandstandards,aswellasacommitmenttoupholdinghighservicestandards
Bachelor'sdegreeinhospitalitymanagement.
Relevantcertificationsortraininginhospitalitymanagementorfrontofficeoperations.
At Yas Plaza Hotels ,ourpeopleareattheheartofeverythingwedo.
Againstthevibrantbackdropof Yas Island ,youwillbepartofaninspiringenvironmentwhereinnovationmeetselegance,andeverydaybringsanopportunitytocreatemeaningfulguestexperiences.
Byjoiningourcultureofexcellence,yourpassionforhospitalityhelpscraftunforgettablemomentsandsetsnewstandardsforrefinedhospitality.
Aldarisanequalopportunityemployer.
Wecelebrateallformsofdiversityandremaincommittedtocreatinganinclusiveandaccessibleenvironmentforallapplicantsandemployees.
Wewillensurethatallcandidatesareprovidedreasonableaccommodationstoparticipateinthejobapplicationprocess,beconsideredforarangeofcriticaljobfunctionsandreceiveotherbenefitsandprivilegesofemployment,ensuringequitableopportunitiesandaccessibilityforall.
Pleasecontactustorequestaccommodation.
Yourdatawillbetreatedconfidentially.
Experienceinafrontofficeorrelatedhospitalityrole,withleadershipandsupervisoryexperience.
Strongcustomerserviceorientationwithexcellentinterpersonalandcommunicationskills.
Proficiencyinusingfrontofficesoftware(PMs),reservationsystems,and Microsoft
Office applications.
Solidorganizationalandmultitaskingabilitieswithattentiontodetail.
Problem-solvingskillsandabilitytomakesounddecisionsunderpressure.
Knowledgeofindustryregulationsandstandards,aswellasacommitmenttoupholdinghighservicestandards
Bachelor'sdegreeinhospitalitymanagement.
Relevantcertificationsortraininginhospitalitymanagementorfrontofficeoperations.
Please see the full vacancy for the benefits offered by Yas Plaza Hotels by IHG.
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