Front Office Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS"

• Lead the Front Office experience, creating a welcoming, confident and personalized environment from arrival to departure.
• Ensure the team recognizes returning guests, understands their preferences, and anticipates their needs without relying solely on scripted interactions.
• Champion the three-step hosting philosophy:
  Recognize the guest, Read their mood and preferences, and Route them towards the most relevant experience.
• Maintain a visible presence in the lobby and guest-facing areas, actively engaging with guests and supporting the team through real-time coaching.
• Create an environment where guests feel recognized rather than processed, ensuring interactions are natural, genuine and appropriately personalized.
• Oversee guest arrival, welcome amenities, luggage coordination, room orientation and departure arrangements.

• Oversee the daily operation of the welcome and hosting team, ensuring operational readiness across all shifts.
• Manage staffing levels, duty rosters, scheduling and deployment according to occupancy, arrival patterns, departure forecasts and anticipated business levels.
• Ensure smooth check-in and check-out processes while minimizing queues, waiting times and unnecessary administrative procedures.
• Monitor room readiness and coordinate closely with Housekeeping & other relevant departments to ensure timely room allocation and effective communication of room status.
• Ensure accurate guest registration, billing, cashiering, room allocation and adherence to hotel operating procedures.
• Maintain effective shift handovers, daily briefings, operational checklists and communication logs.
• Ensure the team is prepared to manage peak arrival periods, VIP movements, group arrivals and unexpected operational demands.
• Maintain effective coordination with Reservations / Stay Design to ensure pre-arrival preferences and the Guest Portrait are translated into actual guest experiences.

• Lead, develop and inspire a team of confident, engaging and service-oriented Hosts who embody the Pullman personality.
• Recruit and develop individuals with strong emotional intelligence, positive energy, communication skills, adaptability and a natural ability to connect with people.
• Conduct daily briefings, operational rehearsals, service coaching and performance reviews.
• Develop team members' confidence in reading guest behavior, anticipating needs and creating memorable interactions.
• Establish clear performance expectations, accountability and consistent service standards across all shifts.
• Foster a collaborative culture where the team works beyond traditional departmental boundaries to deliver one continuous guest experience.

• Ensure consistent compliance with Pullman brand standards, operational procedures, guest safety requirements and service expectations.
• Conduct regular operational inspections and service observations across the lobby, reception, concierge and arrival areas.
• Review operational…