Colleague ; CX Coordinator

Miral Experiences is a region’s leader in the management and operation of world‑class, award‑winning immersive attractions and experiences across Abu Dhabi. Our portfolio includes Ferrari World Yas Island, Yas Waterworld, Warner Bros. World™ Yas Island, Sea World, CLYMB™ Yas Island, Team Lab Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and cultural treasures like Qasr Al Watan. We craft experiences that cater to all ages, delivering thrills, joy, and discovery for visitors worldwide.

As the Colleague Experience (CX) Coordinator, you will ensure a seamless and supportive experience for colleagues across all touchpoints of their employment lifecycle, acting as the bridge between HR and cross‑functional teams.

• Provide multi‑skilled support across Onboarding, HR Operations, Transport, Accommodation, and Offboarding.
• Collaborate with colleagues, vendors, and HR stakeholders to ensure seamless handoffs and service continuity.
• Foster a proactive, solution‑oriented culture and act as a brand ambassador.

• Deliver exemplary HR customer service, guiding new and existing colleagues through interactions.
• Serve as the first point of contact for inquiries, providing guidance via phone, email, or in‑person.
• Escalate and resolve complex concerns while adhering to HR procedural integrity.
• Participate in continuous HR training to stay updated on regulations and best practices.

• Implement and refine company policies and workflows to streamline HR processes.
• Drive compliance with data accuracy and confidentiality standards.
• Collaborate with external partners on visa and legal milestones.
• Optimize business strategies through audits and continuous improvement initiatives.

• Maintain accurate colleague profiles in HCM databases.
• Organize and categorize personnel files securely.
• Monitor process approvals to prevent bottlenecks and verify document accuracy.

• Oversee HR office operations, including purchase requests and inventory monitoring.
• Ensure administrative resources, such as welcome kits, are available for onboarding.

• High School Diploma or equivalent.
• 1‑2 years of experience in Human Resources or administrative support.
• Strong interpersonal and customer service skills.
• Exceptional problem‑solving and adaptability in fast‑paced settings.
• Proficiency in core office software (Excel, Word, PowerPoint).
• Fluent English communication (spoken and written).
• Empathetic and professional demeanor with emotional resilience.

• Postsecondary education in Human Resources administration or related field.
• Functional knowledge of Oracle HRMS or comparable HCM systems.
• Multilingual proficiency.