Group HR Manager

Core Duties and KPIs

• Supervise and control all activities of the HR department
• Assign tasks, set priorities, and monitor performance of HR team members
• Ensure HR team compliance with policies, timelines, and quality standards
• Act as the final internal checkpoint before HR matters are escalated to management

• Oversee end‑to‑end HR operations for bike riders, car drivers, and white‑collar employees
• Ensure proper execution of recruitment and onboarding
• Maintain documentation and employee records
• Coordinate medical insurance
• Manage leave and workforce status
• Handle disciplinary actions and investigations
• Ensure no operational disruption due to HR delays

• MOHRE oversight: ensure full compliance with UAE Labor Law, MOHRE regulations, and WPS governance
• Medical insurance requirements
• Lead and manage MOHRE inspections, audits, and investigations

• Payroll coordination (OT, deductions, incentives)
• Performance KPI tracking (AR, CR, punctuality, productivity)
• Incident and disciplinary case handling
• Accommodation and transportation coordination
• Strong Excel and Google Sheets proficiency
• HRMS and attendance systems knowledge
• UAE labor law compliance

• Must have extensive experience in managing high‑volume workforce environments, preferably in logistics, delivery services, transportation, FMCG, or manpower outsourcing
• Energetic and proactive
• Must be able to adapt to a start‑up environment

• Leadership & supervision: ability to lead HR coordinators and rider captains; enforce discipline while maintaining morale
• Problem solving: quick decision‑making during operational peaks
• Analytical thinking for workforce optimization
• Operational excellence: process‑driven mindset
• High attention to detail
• Strong sense of urgency

• Food Delivery
• Last‑Mile Delivery
• Logistics & Transportation
• Courier Services
• E‑commerce Operations
• Manpower Outsourcing