Senior Warranty and Repair Officer

Overview

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Synopsis:
Responsible for collecting Etihad remedies through applicable Warranty & Guarantee terms, Modifications & Maintenance Checks, cost recovery and control of Etihad assets repair to ensure (i) compliance with regulatory requirements, (ii) best repair vendor selection, (iii) oversight on the repair activity over Technical assets, (iv) repairable assets are monitored and effectively controlled on cost (budget), turnaround time (TAT) and quality.

• Review & analyze Aircraft Defects to manage efficient repairs under Warranty, Maintenance Agreements or Time & Material Repair Orders.
• Review repair quotations for exchanged items / non-warranty / rejected warranty orders and over and above contractual orders (Pool Agreements).
• Manage repair activities (repair cycle / quotations / supplier engagement / make or buy / vendor selection).
• Review inputs for maintenance checks packages and identify claimable repairs and submit warranty claims against vendors, where appropriate.
• Compile Material & Man-hours data of airframe/components/engines required for components and systems reliability issues where the vendors have acknowledged liability to submit claims as necessary.
• Update warranty database by recording correspondences, evaluations, rejections and compiling warranty adjudications, shop findings, quotes/invoices of repair and cost savings related to claims for effective control; track and manage information and assist in upstream information as required.
• Review, analyze, and exercise aspects of warranties, commitments and industry supports per agreements, delivery documents SBs/SILs/ADs/CNs, Engineering orders and warranty repair quotations by approving, raising, tracking and adjudicating claims for maximum recovery.

• Qualified to degree level or equivalent, with university degree (B.Sc.) preferred in Mechanical/ Aeronautical Engineering or minimum of 3 years’ experience in Aviation Warranty or Supply Chain Management or Repair Management.
• Good understanding of Technical Contracts and the framework around supplier commitments (PSAA, SSC, etc.) is preferred.
• Technical Communication & Suppliers’ engagement
• Aviation Commercial & Cost Conscious
• Positivity, Flexibility & Team Player Orientation.

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly became one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations across multiple regions. Etihad’s network offers access to hundreds of international destinations. Etihad has received awards for service and products, and its Journey 2030 strategy aims to grow the airline and reach more customers.

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