Vice President Customer Operations

Location | Abu Dhabi Emirate, United Arab Emirates || Qualifications | None / No Formal Education || Experience | 5 Year+

Talents Tide is seeking a highly experienced Vice President Customer Operations to lead and optimize customer operations strategies for their avant-garde HR consulting firm in Abu Dhabi, United Arab Emirates. This pivotal role involves overseeing customer service, product management alignment, and overall operational excellence to ensure unparalleled client satisfaction.

Talent Tide is an innovative HR consulting firm based in Abu Dhabi, United Arab Emirates, with a deep understanding of the local Emirati market and a global perspective on HR innovation. Specializing in headhunting, customized training, HR technologies, comprehensive HR consulting, and JD creation, Talent Tide is committed to providing top-tier, tailored services to its corporate clientele.

• Salary Range :
  Market Competitive
• Job Type :
  Full-time
• Qualifications : none
• Experience : 5 Year+

• Strategically lead and optimize all customer operations functions and processes.
• Develop and implement initiatives to significantly enhance customer satisfaction and retention.
• Oversee and mentor customer service and operations teams to ensure high performance and excellence.
• Collaborate effectively with product management to improve service delivery and offerings.
• Manage operational budgets and resources efficiently to achieve organizational goals.
• Ensure strict compliance with all service standards and relevant regulatory requirements.

• Proven experience in a senior customer operations or similar management role.
• Demonstrated strong leadership and effective team management capabilities.
• Exceptional strategic thinking and advanced problem-solving skills.
• In-depth knowledge of customer service best practices and HR consulting processes.
• Ability to thrive and succeed in a fast-paced, dynamic work environment in the UAE.
• Excellent communication, negotiation, and interpersonal skills.

• Opportunity to lead and significantly shape customer operations for a prominent HR consulting firm.
• Work in a dynamic, innovative, and supportive environment in the heart of the UAE.
• Access to a competitive salary and comprehensive benefits package.
• Extensive professional growth and continuous development opportunities.
• Be an integral part of a team dedicated to pushing boundaries in HR innovation and client success.
• Influence strategic decisions that directly contribute to the firm’s growth and client satisfaction.