Head of Public Facilities and Services Department

Job Title: Head of Public Facilities and Services Department
Department: Public Facilities and Services
Reporting To: Director, Institutional Empowerment Office

Responsible for leading and overseeing facilities management and public services across all academy locations. The role ensures effective maintenance operations, contract management, corporate health & safety compliance, and uninterrupted service delivery in line with approved policies, procedures, and business continuity plans. The position supervises facilities, classrooms, archiving, cleaning, security, hospitality, and related service contracts.

• Develop departmental goals, operational plans, KPIs, and monitor performance against targets.

• Lead and guide the team to enhance service quality, efficiency, and effectiveness.

• Prepare and monitor the annual departmental budget in coordination with management.

• Oversee recruitment recommendations, promotions, training needs, and performance evaluations.

• Conduct regular team meetings and prepare periodic performance and activity reports.

• Ensure documentation and compliance with all approved policies, procedures, and systems.

• Supervise maintenance operations and coordinate service providers in line with business continuity plans.

• Oversee facilities management, including classrooms and academy infrastructure.

• Ensure delivery of cleaning, hospitality, archiving, protection, and security services.

• Monitor contracts and agreements with suppliers, government entities, and external partners.

• Establish supplier evaluation standards and oversee vendor selection processes.

• Support negotiations with service providers to secure optimal commercial terms.

• Ensure smooth coordination of administrative services, correspondence, visas, and residency matters.

• Develop and oversee corporate health and safety policies and ensure compliance with local regulations and best practices.

• Supervise implementation of occupational health and safety standards across academy facilities.

• Develop and implement business continuity plans to ensure operational resilience during emergencies.

• Bachelors degree in Business Administration, Civil Engineering, or related field.

• 6–8 years of experience in facilities management, public services, or a related field.

Behavioral:

• Results-driven mindset
• Team engagement and collaboration
• Continuous improvement focus

Technical:

• Facilities and maintenance management
• Contract management
• Occupational health and safety principles
• Program and project oversight
• Public services administration

Leadership:

• Strategic thinking and future orientation
• Change leadership
• Effective planning and decision-making
• Inspiring and motivating teams
• Promoting a culture of respect and accountability