Credit Management Manager

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

• As Credit Manager in the Dubai Regional office, your role is to set and monitor collection objectives for the Group's agencies/subsidiaries.
• You control the formalization of reporting concerning the level of performance of current customer management (performance indicators such as delay, DSO, etc.).
• You are in charge of ensuring that the Portfolio’s DSO and overdue ratio remain respectively below 30 days and 15%.
• You liaise with Regional Credit Managers, Global Accounts and Customer service teams on Global Accounts’ collection matters and identify/anticipate potential risks of credit losses and ensure that corrective actions are implemented.
• You ensure the optimization of information media and communication with other relevant directorates and departments (risk level, disputes, blocking and unblocking, etc.).
• In coordination with Financial Control, as well as D&D Departments, you ensure aging balances’ tidiness by following up on write‑off and D&D discounts’ processes.
• You are also in charge of the follow‑up on D&D collection, approval of the D&D proposed benchmark, and within authority matrix D&D waivers. You supervise the D&D filling within LARA, Company Website and FMC.
• You ensure suspension rules are enforced.
• You review, approve, or recommend credit terms according to the group’s approval matrix.
• You visit key and/or problematic accounts along with the commercial team.
• As a manager, you are also responsible for the coordination and management of your team.

• Minimum 5 years work experience in collection, agency finance or control function with a good knowledge of the business.
• Team player.
• Ability to partner with agencies’ GM and CFOs to set collection objectives and limits.
• Extensive knowledge of all aspects of collections analytics and operations.
• Demonstrate capability to follow legal action with in‑house and external legal counsel.
• Autonomous and able to work with overseas stakeholders (Regional teammates, Service Centers, etc.).
• Proactive and comfortable making decisions under high pressure.
• Detail oriented and maintains the highest productivity and quality levels.