Credit Management Manager

Overview

As Credit Manager in the Dubai Regional office, your role is to set and monitor collection objectives for the Group's agencies/subsidiaries.

You control the formalization of reporting concerning the level of performance of current customer management (performance indicators such as delay, DSO, etc.). You are in charge of ensuring Portfolio’s DSO and overdue ratio remain respectively below 30 days and 15%.

• You liaise with Regional Credit Managers, Global Accounts and Customer service teams on Global Accounts’ collection matters and identify/anticipate potential risks of credit losses and ensure that corrective actions are implemented.
• You ensure the optimization of information media and communication with other relevant directorates and departments (risk level, disputes, blocking and unblocking, etc.).
• In coordination with Financial Control, as well as D&D Departments, you ensure aging balances’ tidiness by following up on write-off and D&D discounts’ processes.
• You are also in charge of the follow up on D&D collection, approval of the D&D proposed Benchmark, and within authority Matrix D&D waivers. You supervise the D&D filling within LARA, Company Website and FMC.
• You ensure suspension rules are enforced.
• You review, approve, or recommend credit terms according to group’s Approval Matrix.
• You visit key and/or problematic accounts along with the commercial team.
• As a manager, you are also responsible for the coordination and management of your team.

• Minimum 5 years work experience in collection, agency finance or control function with a good knowledge of the business.
• Team player
• Ability to partner with agencies’ GM and CFOs to set collection objectives and limits
• Extensive knowledge of all aspect of Collections analytics and operations
• Demonstrate capability to follow legal action with in-house and external legal counsels
• Autonomous and able to work with overseas stakeholder (Regional teammates, Service Canters etc.)
• Proactive and comfortable making decisions under high pressure
• Detail oriented and maintains the highest productivity and quality levels